Privacy Policy

Cost for Delivery

There is no delivery charge for any order equal to or greater than three hundred dollars. We deliver to your home or workplace depending on your choice. Our products are frozen and delivered with dry ice.
NOTICE: Never touch dry ice with your hands or any other part of your body. Dry ice, once in a ventilated area, will evaporate on its own.
It is important to leave a note at your door for the delivery person to authorize them to leave the package at the door. You take full responsibility in the event of loss or theft.
Our orders are sent from our warehouse on Mondays, Tuesdays and Wednesdays. Our system accepts orders 7 days a week, 24 hours a day. You can also choose a later delivery date by clicking …
For some remote territories and regions, delivery may take an extra day.
You can visit our page to check the regions served or simply let us know your question online. We will be happy to answer your questions.

Refund Policy

An order can only be canceled before the products are shipped. Once the order has been shipped, there is no possibility of refund.

Information on Ingredients and Allergies

The information provided is based on our regular and current data. It is possible that certain data changes and differs from those written on our products, or that certain ingredients have been in contact with others. It is your responsibility to secure anyone with allergies.

Protection of your Personal Information

We are committed to protecting your personal information. Only internal use is permitted for the promotion of new products and services. Your information will not be passed on or sold.
We limit ourselves to:
– Your IP address
– Your name
– Email address
They will be used only for the purposes of quality customer service, statistics, promotional offers, tracking your order, as well as for your observations and comments. Everything is collected from your purchase order. The goal is constant improvement of our services and products.

Right of withdrawal

You can at any time request the removal of your information described and stored above. This is the right of every Internet user by writing to
Once your contact information is removed, you will no longer receive any form of communication from Aliments Pratico-Presto inc. and thus your right of withdrawal will be applied.


People working within our company have the obligation and duty to ensure the security of your personal information. We use the following tools: Stripes, Our ecommerce site, GLS shipping software
We constantly try, wherever possible, to use the latest technologies in protecting your personal information.

Cancellation and Carrier

Our products are neither exchangeable nor refundable, except in the event of a carrier error. Any cancellation request before shipping the products will be confirmed to consumers at their email address.

Availability of Products

On the site where you can see and view our products, the availability of our offered products is subject to updating.